Retail & Ecommerce
Simplify order support and drive repeat sales with WhatsApp automation.
From order tracking to abandoned cart recovery, Innovoot's no-code AI chatbots, shared inboxes, and automated messaging help retailers and online stores streamline customer support and turn one-time buyers into repeat customers — all on WhatsApp.
62%
Faster order & shipping enquiries resolved
48%
Fewer abandoned carts
24/7
Automated customer support
Simplify order support
Made possible with automated messages and real-time updates.
- Automated order status and tracking updates
- Instant answers to shipping and delivery questions
- Return and exchange status updates
- Reminders for pending payment confirmations
Recover abandoned carts
In just a few messages — turning browsers into buyers.
- Automated cart abandonment reminders
- Personalized product recommendations
- Limited-time offer nudges
- Multi-language support for diverse shoppers
Streamline order confirmations
By making the post-purchase moment seamless.
- Instant order confirmation messages
- Automated invoice and receipt sharing
- Welcome messages for new customers
- Loyalty program enrollment guidance
Enable smooth payment assistance
Using secure and hassle-free payment processes.
- Automated reminders for pending payments
- Instant links for secure checkout
- Notifications for refund and exchange updates
- Sharing digital receipts and statements
Coordinate post-purchase engagement
Keep customers coming back without extra staff effort.
- Share delivery and installation updates
- Send restock and new arrival alerts
- Schedule feedback and review requests
- Automated satisfaction surveys
Let every chat drive a sale
Click-to-WhatsApp Ads
Turn ad clicks into shopping conversations on WhatsApp.
Broadcast
Share sales, new arrivals, or restocks to segmented customer lists.
Drip Marketing
Send relevant, well-timed messages to nurture window shoppers.
Flows
Collect order and preference details in a native, guided in-chat form.
Chatbot
Answer FAQs and track orders without staff involvement.
Shared Team Inbox
Bring support and sales into one shared inbox with role-based access.
AI Rewrite
Let AI suggest replies so your team responds faster and clearer.
Payments
Collect payments directly inside the chat alongside receipts.
Ready-to-use retail chatbot templates
Customer Story
Retail & Ecommerce
Recovering Abandoned Carts and Driving Repeat Sales at Northfield Retail Co. With WhatsApp Automation
62%
Faster order enquiry resolution
48%
Reduction in abandoned carts
55%
Growth in repeat purchases
Trusted by 150+ businesses worldwide
120+
Businesses
14+
Industries
24/7
Support
100%
WhatsApp-Native
Turn one-time shoppers into loyal customers
Talk to Innovoot about bringing WhatsApp automation to your retail store or ecommerce brand.